General Issues
Quick fixes for the most common problems across LYNQ.
I can't access my account
- Check your email and password
- Use Forgot Password
- Update the app
- Try different network
- Email connect@lynqglobal.com
A mission or experience isn't working (MARS)
- Close and reopen the app to refresh your session
- Check that location services are enabled if the mission needs them
- Update the app if a new version is available
- Report it via Help → Report a Bug in-app
My event access isn't showing (OnePass)
- Check your email and in-app notifications for a confirmation
- Log out and back in to refresh your credentials
- Confirm your registration status with the event organiser
I have an issue with operations (OMNYX)
- Check task assignments and permissions with your admin
- Look for dashboard alerts or system notifications
- Contact your organisation admin or email connect@lynqglobal.com
I want to see what data was shared when I joined a programme
- Go to Settings → Privacy → My Programme Consents. You'll see the partner name, data shared, purpose, and retention period for every programme you've joined.
I want to withdraw from a partner programme
Go to Settings → Privacy → My Programme Consents, select the programme, and tap Withdraw Consent. Or email connect@lynqglobal.com . We'll notify the partner within 5 business days.
A partner is contacting me about something I didn't agree to
- Email connect@lynqglobal.com with the partner's name and details. We investigate within 5 business days and can suspend partner access if needed.
The app is crashing or slow
- Force-close and relaunch the app
- Restart your device and check for updates
- Reinstall the app if the problem persists
- Check status.lynq.global for any ongoing issues